Privacy Policy

1. Scope

This Policy applies to Java and Bedrock players, website visitors, purchasers, and individuals who contact LushMC. Third-party services, including Tebex and Discord, may process information under their own privacy policies when you use those services.

2. Information We Collect

Depending on how you interact with LushMC, we may collect or receive the following categories of information:

• Account identifiers and gameplay information: Minecraft usernames or gamertags, Java UUIDs or Bedrock identifiers, connection history, gamemode activity, gameplay statistics, votes, and information required to deliver purchased benefits.
• Network and security information: IP addresses, connection and login timestamps, server events, technical errors, and records reasonably necessary to maintain the service and investigate misuse.
• Moderation information: Reports, warnings, mutes, bans, appeals, relevant evidence, and staff notes concerning possible or confirmed violations of LushMC rules.
• Support information: The contents of support tickets and reports, including messages, attachments, transcripts, and contact information you choose to provide.
• Limited chat safety information: Public chat and private messages are checked by an automated safety filter. We retain messages that trigger the filter for 90 days. Filter-triggered logs are not a general archive of every message.
• Live private-message access: Authorized Senior Moderators and higher-ranked moderation staff can view private messages in real time using a moderation tool called /socialspy when investigating possible rule violations. This access is separate from the automated safety filter.
• Automated moderation: Chat filter flags can result in an automatic temporary mute without prior staff review. Depending on the type, a voice flag currently results in a warning or an alert for staff only. Automatic voice mutes are built but are not enabled. Players can see applicable flags and punishments in-game and request a review through a website support ticket.
• Proximity voice chat information: Voice audio is processed to provide proximity voice chat. If you accept the voice policy, speech transmitted through your microphone is automatically transcribed on our server to enforce LushMC rules. Your microphone may also pick up people nearby. We do not save voice audio, and transcripts that do not trigger a rule are discarded. If a transcript triggers a rule, we retain the flagged words, your username, and the time for 90 days; authorized moderation staff may review them. If you decline, you can listen but cannot speak, and audio from your microphone is not transcribed. You can change your choice with /voicepolicy.
• Client integrity information: Anti-cheat detections, client integrity signals, and related technical or gameplay evidence relevant to identifying cheating or tampering.
• Purchase information: Minecraft account names, packages selected or purchased, transaction status, and information needed to fulfill purchases or resolve disputes. Tebex processes checkout and payment information through its own systems.
• Community spotlight submissions: Screenshots, titles, descriptions, optional creator links, review decisions, and the linked Minecraft account name used to credit a featured submission.

The website also uses local browser storage to remember a store basket and selected Minecraft edition. Skin preview providers receive the username or gamertag needed to display an avatar and may receive your browser IP address when the image loads.

3. Information We Do Not Store

LushMC does not request or store your Minecraft, Microsoft, or Discord account password. LushMC systems do not store full payment card numbers or card security codes; payment processing is handled by Tebex. We do not save voice audio or keep a general archive of voice transcripts.

4. Purposes of Processing

We use information to provide and maintain the network; identify players and deliver purchased benefits; display player profiles, statistics, and leaderboards; review and feature community submissions; respond to support requests; enforce network rules; detect cheating, fraud, and other harmful activity; investigate incidents and appeals; protect players and infrastructure; and comply with applicable legal obligations. Minecraft names and gameplay results may be visible to other users on public profile and leaderboard pages. Approved spotlight images, descriptions, creator links, and Minecraft names may appear publicly on the homepage.

5. Storage Locations and International Processing

Information may be stored in our game server databases and logs, website database (including community submissions), support and ticket system, and Discord channels used for moderation or support records. Website hosting providers may process website connection information. Tebex stores information associated with store checkout and payments on its systems. Our infrastructure and service providers may process or store information in different jurisdictions, where that information may be subject to the laws of those jurisdictions.

6. Sharing and Disclosure

We make information available to authorized staff only where needed to perform their duties. We may share information with providers that operate or support the network, website, avatar previews, support channels, and store, including Discord and Tebex, as required for those services. We may also disclose information when reasonably necessary to investigate abuse, protect users or systems, comply with a valid legal request, or establish, exercise, or defend legal claims.

7. Retention

Flagged voice transcript excerpts and flagged public or private chat messages are retained for 90 days. Reports are retained for up to 365 days. Punishment records are retained as needed to administer appeals and protect the community. We retain account and gameplay records for as long as reasonably needed to operate the network and preserve player history. Network and security logs are retained according to operational and investigation needs. Other support records are retained as needed to resolve requests. Community spotlight submissions may be retained while under review or featured, and afterward as needed to document review decisions; you may request removal of a featured submission. Purchase records may be retained as needed for fulfillment, accounting, disputes, and legal obligations. Deleted information may remain in backups until the normal backup cycle completes. Tebex determines retention for information held on its own systems.

8. Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, or misuse. Access to moderation, support, and purchase information is limited according to operational need. No method of storage or transmission is entirely secure, and we cannot guarantee absolute security.

9. Your Rights and Requests

You may request access to, correction of, or deletion of information associated with you by contacting privacy@playgamesinteractive.com. Parents or guardians may use the same address for requests concerning a child. Voice chat is for players aged 13 or older. Please provide your Minecraft username or gamertag and enough information for us to identify the relevant records. Do not send passwords or payment card details.

We may take reasonable steps to verify your identity before responding. A request may be limited where retention is necessary for security, fraud prevention, an unresolved dispute, a purchase, or a legal obligation. Your rights may differ depending on applicable law. For payment information held by Tebex, you may need to submit a separate request to Tebex.

10. Changes to This Policy

We may revise this Policy to reflect changes to LushMC services, information practices, or legal requirements. The revised version will be posted on this page with an updated effective date. Where appropriate, we may provide additional notice. You can review our server rules or contact privacy@playgamesinteractive.com with privacy questions.